Rates & Procedures

CUSTOMER POLICIES

To review our customer policies Click Here.

For Information on our Confined Space Entry Program select one of the following
     Department of Public Utilities Program on Confined Spaces
     Customer Information Sheet - Confined Spaces

How to Obtain Service
Stop by our office at 618 2nd Street South Monday through Friday 8:00 A.M. to 4:30 P.M. and ask for Customer Service and complete an Application for Service.  If you are a renter, a deposit (see Customer Policies Section for more information on Deposits) will be required or a signed guarantee by the property owner.

We will need to know the address of the location you are moving into, as well as the move in date.  You will receive current rate information as well as information on recycling.

How to Submit Readings
In the event that you were not at home at the time our Meter Readers attempted to read your meter, you can submit your readings to the Virginia Department of Public Utilities using one of the following methods.

By Phone
Call Virginia Department of Public Utilities at 218-748-6650.  After the prerecorded message leave your name, address, account number, and meter reading (s).

By Email
Send your name, address, account number, and meter reading(s) to billing1@vpuc.com.

In Person
Stop by Virginia Department of Public Utilities at 618 2nd Street South and place your completed Meter Reading Card in the box in the lobby.

rates and Billing

Rates

Rate Brochure - effective 1/01/2017

Fees

Utility Fee Schedule includes:

Assessments - effective 1/01/2005
Service Fees - effective 5/01/2012
Labor & Equipment Rates - effective 5/01/2013
Fines & Penalties - effective 10/15/2004

Payment Options

Bills are mailed out on approximately the 1st and 15th of every month. 

Customers that are billed on the 1st:  Payment is due the 20th of each month!

Customers who are billed on the 15th:  Payment is due by the 5th of the following month!

 

Online Bill Pay

Click on the links below to start the process or to make a payment.

NEW Online Bill Pay Users                     Returning Users

 

If you have any questions, please call PSN, our payment processor, at 877-885-7968. You can also email questions to: CustomerService@PaymentServiceNetwork.com

Payment by Mail:
Mail your check or money order in the supplied envelope to:
Virginia Department of Public Utilities
P.O. Box 1048
Virginia, MN  55792

Payment by Direct Payment Authorization:
Eliminate the need to write out checks each month.  Simply print out and complete the Direct Payment Authorization form, attach a voided check or deposit form, and either drop it off or mail it.  It will start with your next bill!

Direct Payment Authorization Form

Payment by Master Card/Visa:
When mailing in your bill stub, complete the section indicated for credit card payment.  Be sure and include your complete credit card account number, expiration date, and sign in the spot indicated.

Pa
yment in after-hours Drop Box:
Payments can be made after-hours by using our convenient drop box.  For your protection, do not make cash payments using the drop box and always include your bill stub.

P
ayment in Person:
Please bring in your entire bill.  We will stamp the lower portion PAID and return it to you.

Equal Payment Plan

The Virginia Department of Public Utilities offers an Equal Payment Plan to help customers even out their monthly utility bills.  During April of each year, you can sign up for this Plan.

The Equal Payment Plan will average your bills based on prior usage for the previous twelve (12) month period - (i.e. April 1, 2008 through March 31, 2009).

Who can sign up:

How it works: 

Your bill will show: 

How to stop:  

 Questions:     Contact our  Business Office at 748-7540. 

CLICK HERE for Equal Payment Plan Form!

Call Before you Dig

Call Gopher State One Call before you dig at 800-252-1166 or 8-1-1

Have the following information ready before you call:

Gopher State One Call www.gopherstateonecall.com will have a member company go to the dig location and mark any utility lines.

Dreamweaver in Time