Rates & Procedures

CUSTOMER POLICIES

To review our customer policies Click Here.

For Information on our Confined Space Entry Program select one of the following
Department of Public Utilities Program on Confined Spaces
Customer Information Sheet - Confined Spaces

How to Obtain Service
Stop by our office at 618 2nd Street South Monday through Friday 8:00 A.M. to 4:30 P.M. and ask for Customer Service and complete an Application for Service. If you are a renter, a deposit (see Customer Policies Section for more information on Deposits) will be required or a signed guarantee by the property owner.

We will need to know the address of the location you are moving into, as well as the move in date. You will receive current rate information as well as information on recycling.

How to Submit Readings
In the event that you were not at home at the time our Meter Readers attempted to read your meter, you can submit your readings to the Virginia Department of Public Utilities using one of the following methods.

By Phone
Call Virginia Department of Public Utilities at 218-748-6650. After the prerecorded message leave your name, address, account number, and meter reading (s).

By Email
Send your name, address, account number, and meter reading(s) to billing1@vpuc.com.

In Person
Stop by Virginia Department of Public Utilities at 618 2nd Street South and place your completed Meter Reading Card in the box in the lobby.

rates and Billing

Rates

Rate Brochure - effective 1/01/2013

Fees

Utility Fee Schedule includes:

Assessments - effective 1/01/2005
Service Fees - effective 10/15/2004
Labor & Equipment Rates - effective 1/01/2012
Fines & Penalties - effective 10/15/2004

Payment Options

Bills are mailed out on approximately the 1st and 15th of every month.

Customers that are billed on the 1st: Payment is due the 20th of each month!

Customers who are billed on the 15th: Payment is due by the 5th of the following month!

Online Bill Pay

You will receive an email when your bill is ready to view
You can pay online anytime (24/7)
Make a one-time payment, schedule a payment or set up recurring payments for the amount of your monthly bill
Set up a customer profile so that future payments are fast and easy
Avoid late payments; your payment posts the day you make the payment

Click on the links below to start the process or to make a payment.

NEW Online Bill Pay Users Returning Users

If you have any questions, please call PSN, our payment processor, at 877-885-7968. You can also email questions to: CustomerService@PaymentServiceNetwork.com

Payment by Mail:
Mail your check or money order in the supplied envelope to:
Virginia Department of Public Utilities
P.O. Box 1048
Virginia, MN 55792

Payment by Direct Payment Authorization:
Eliminate the need to write out checks each month. Simply print out and complete the Direct Payment Authorization form, attach a voided check or deposit form, and either drop it off or mail it. It will start with your next bill!

Direct Payment Authorization Form

Payment by Master Card/Visa:
When mailing in your bill stub, complete the section indicated for credit card payment. Be sure and include your complete credit card account number, expiration date, and sign in the spot indicated.

Payment in after-hours Drop Box:
Payments can be made after-hours by using our convenient drop box. For your protection, do not make cash payments using the drop box and always include your bill stub.

Payment in Person:
Please bring in your entire bill. We will stamp the lower portion PAID and return it to you.

Equal Payment Plan

The Virginia Department of Public Utilities offers an Equal Payment Plan to help customers even out their monthly utility bills. During April of each year, you can sign up for this Plan.

The Equal Payment Plan will average your bills based on prior usage for the previous twelve (12) month period - (i.e. April 1, 2008 through March 31, 2009).

Who can sign up:

Residential property owners with service established for at least twelve (12) months prior
Residential property owners with account current - all bills paid in full prior to application

How it works:

Complete the application form and mail or bring in to DPU business office
Sign up by the April deadline each year.
Your Equal Payment amount may be recalculated at any time due to drastic changes in consumption or overall rate changes & you will receive notification if your payment changes once you have signed up for this Plan
The first Equal Payment amount will be due in June.
The last payment of the Plan Year will be due in May and will be for any remaining balance due.

Your bill will show:

Your exact meter readings
Your exact charges for your utilities
The amount normally due
The Equal Payment amount due shown on your statement as the Please Pay amount

How to stop:

You may cancel at any time by notifying the Utility in writing
Non-payment of account by the regular due date will also result in removal from the program

Questions: Contact our Business Office at 748-7540.

CLICK HERE for Equal Payment Plan Form!

Call Before you Dig

Call Gopher State One Call before you dig at 800-252-1166 or 8-1-1

Have the following information ready before you call:

Your name
Phone number
Street address
Dig location
Nearest intersection
Type of work
Start date, time

Gopher State One Call www.gopherstateonecall.com will have a member company go to the dig location and mark any utility lines.