Customer Policies

Customer Service Policies   Revised in 2010 (click on link to access all policies in one pdf document)

Including:

1. Request for Utility Service

2. Customer Utility Billing Deposits

3. Utility Billing

4. Appeals

5. Shut Off for Non-Payment of Utility Billings or Required Utility Account Deposits

6. Reconnection of Utility Service

7. Temporary/Seasonal Disconnection of Utility Services

8. Voluntary Permanent Disconnection of Services

9. Revenue Recovery Policy

10. General Meter Policy

11. Utility Location Policy

12. Restoration Policy

13. Utility Obstruction Agreement

14. Electric Service Policy

15. Tree Trimming Policy

16. Raising Power Lines for House or Building Moving

17. Construction & Maintenance of City Streetlights

18. Water Service Policy

19. Water Service Standpipe Policy

20. Water Main Shut Off Policy

21. Backflow Prevention

22. Water Line Freeze Prevention

23. Hydrant Use Policy

24. Water Service Leak Policy

25. Steam Service Policy

26. Steam System Requirements

27. Steam Service Traps

28. Steam Meters

29. New Steam Service Installation Policy

30. Voluntary Permanent Disconnection of Steam Service

31. Gas Service Policy

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