RESTORATION POLICY

To ensure equity and consistency of treatment to Utility customers when it is necessary to disturb private property, the Virginia Department of Public Utilities will follow uniform practices when restoring customer’s property.

When the Department disturbs a customer’s property in maintaining or replacing a service, the Department will only perform restoration work limited to backfilling of the trench and leveling it off one-time only.

The Department will not restore garage or house floors, fences, decks, shrubs, lawns, trees, concrete or bituminous sidewalks, patios or driveways, or any other man-made private property disturbed during the maintenance or replacement of customer service lines. Replacement of those items will be the responsibility of the customer at their expense whether the work is done by Utility crews or independent contractors.