WATER MAIN SHUT OFF POLICY

If a customer is making repairs on their plumbing and requests the Department of Public Utilities shut off their water at the standpipe, the following water main shut off policy will be followed:

If the standpipe cannot be located and the Department needs to shut the water main down to the area, the customer will be billed for shut off fees during normal work hours as defined as Monday through Friday, 7:00 a.m. – 4:30 p.m. or overtime fees after normal work hours and weekends. This also requires a 48 hour notice for scheduling and public notification purposes when possible.

In cases where the customer has no standpipe, he will be advised to install one on his service.