City of
DEPARTMENT OF
PUBLIC UTILITIES
618 Second
Street South
Telephone
Fax
Website www.vpuc.com
Email general1@vpuc.com
Business Office Hours Monday
– Friday
Customer
Information & Utility Rate Schedule
This brochure is intended to provide a
current rate schedule along with some general information for customers on the
utilities provided by this Department:
electricity, water, natural gas, and steam.
Other fees and assessments may be in
effect and a complete schedule of the current Customer Service Policies are
available by contacting the Department.
Should you desire any further information
regarding these rate schedules and how they apply to your utility service,
please contact the Department’s business office.
GENERAL
INFORMATION
Request for utility service must be made in person at
the Department’s business office before utility services will be turned on
DEPOSIT FOR SERVICE
A deposit in an amount approximately
equal to two times the highest month’s bill based on the previous year’s
consumption for a year when premises was occupied, shall be required prior to
an account being put into a customer’s name, connection to the utility system,
and /or receiving service. The deposit
requirement for utility service may be waived provided the service account is
in the name of the property owner and the property owner can provide an
acceptable credit reference from another utility or lending institution
acceptable to the utility for credit verification. A property owner who has been granted a
waiver for the required deposit may be required to post a deposit if their
account appears on the disconnect list more than two times in any twelve-month
period. All deposits shall bear interest
at the rate established by the Utility until service is terminated. At the time of termination, the deposit may
be applied to the customer’s account for subsequent billing or the deposit will
be refunded once all obligations to the utility have been discharged. Deposits are non-transferable from one
customer to another and are refundable only to the original applicant or
applicant’s designee providing proper identification.
DELINQUENCY
Any bill unpaid after the due date shall
be considered delinquent and service subject to disconnection in accordance
with Department policies. Copies of the current
disconnection policy are available at the Utility office. Under certain conditions, payment plans may
be established in order to avoid disconnection. Once disconnection for nonpayment occurs,
reconnection fees become applicable in accordance with the fees and services
schedule in effect. All reconnection
fees are payable prior to reconnection of services.
OTHER FEES
Other fees and assessments exist for
services provided. A full list of other
fees and assessments can be obtained at the Utility business office.
Services provided that have a fee or
assessment charge will be explained to the customer prior to that service being
performed.
SALES TAX
All applicable sales taxes apply.
Should you require any further information regarding
these rates and how they apply to your utility service, please contact our
business office.
PROMPT PAYMENT
Utility Bills are due and payable on or before the due
date as indicated on each bill. See reverse
side of billing for other pertinent billing information.
DELINQUENCY
If any bill is unpaid after the due date, the customer
shall be considered delinquent and service subject to interruption for
nonpayment. Current fees will be charged
for any check returned for insufficient funds.
The bill will then be considered delinquent and subject to
disconnection.
Copies of the Department’s current disconnection
policy are available at the business office.
Under certain conditions payment plans may be established in order to
avoid interruption in service for nonpayment.
Reconnection fees may apply for service disconnected
for nonpayment and are payable prior to reconnection of service. A current fee schedule can be obtained at the
Department’s business office.
RESALE
Service taken under the rate schedules shall not be
resold or used for standby electric service.
INTERFERENCE
Use of electric services that cause disturbances of
the electric distribution system and interference with service to other
customers is not allowed.
ADHERENCE TO CODES
Wiring, electrical installation, equipment, and
plumbing service must be in accordance with applicable codes and the rules of
the Virginia Department of Public Utilities and the State of
The Utility is not responsible for inspection on
compliance with the various codes and assumes no responsibility for injuries or
damage caused by code violations.
Steam, water, gas, and underground electric services
are protected by easements. Any
obstruction, landscaping, fences, etc., is to be removed and replaced by the
customer if repairs are necessary on these services. Details are available by contacting the
Department’s business office.
METER ACCESS
Access must be provided to read and service meters.
SERVICE
POLICY STANDARD
Please contact the Department for additional
information on customer service policies.
STEAM
The Utility shall maintain the incoming line from the
main up to and including the main valve.
The Utility shall also maintain the high pressure reducing valve and
meter. All other maintenance and/or
repair of steam systems, such as replacement of low pressure or motorized
valves, shall be the responsibility of the property owner.
ELECTRICAL
The Utility shall maintain and repair all electrical
facilities up to the consumer’s weather head or in case of underground service,
it shall be maintained up to the line side of the meter.
The Utility shall furnish and maintain the metering
device and regulator. The incoming gas
line is owned and shall remain the property and responsibility of the property
owner. However, in the interest of
safety, the Utility will maintain the gas service line at the owner’s expense.
WATER
The Utility shall furnish and maintain the metering
device. The service line and valve from
the main into the building shall remain the property and responsibility of the
property owner.
SERVICES
The Utility shall in all cases maintain and repair its
own facilities and it has the responsibility to see that the product is
available at the consumer’s location at normal level or pressure.
New appliances and furnaces should be installed and serviced
by the seller. Installed or existing
appliances and furnaces should be repaired and/or maintained by a private
contractor. A serviceman will shut off
services at the request of the customer during normal working hours. After normal hours, cost of this service will
be borne by the person requesting the service.
ELECTRIC
RESIDENTIAL
SERVICE
Residential Rate
Monthly service charge $ 7.00 month
First
700 kWh $ .0672 per kWh
All
over 700 kWh $ .0536 per kWh
Plus
applicable Energy Acquisition Adjustment – see below.
COMMERCIAL
SERVICE
Available to any
customer at one location for general power and lighting purpose as 60 hertz
single and/or three- phase service through one meter at the secondary voltage
available at the customer’s location
Commercial
(General Service) Rate
Monthly Service Charge $ 8.00 per month
First 1000 kWh $ .0840 per kWh
All
over 1000 kWh $ .0720 per kWh
Plus $8.89 per kW of demand over 10
kW demand
Plus
applicable Energy Acquisition Adjustment – see below.
Commercial 3 Phase
(Secondary) Rate
Monthly Service Charge $8.00 per month
First 1000 kWh $ .0840 per kWh
All over 1000 kWh $ .0720 per kWh
Plus the greater of $8.89 per kW of
demand or $10 per month
Plus
applicable Energy Acquisition Adjustment – see below.
Commercial 3 Phase
(Primary) Rate
Monthly Service Charge $8.00 per month
First 1000 kWh $ .084 per kWh
All over 1000 kWh $ .0720 per kWh
Plus the greater of $8.89 per kW of
demand or $40 per month
Plus
applicable Energy Acquisition Adjustment – see below.
SECURITY LIGHT
RATES
100 W-HPS $ 9.00 month
175 W-MV $
10.00 month
250 W-MV/HPS $
14.00 month
400 W-MV/HPS $
16.00 month
500 W-MV $
17.50 month
1000 W MH $ 27.50 month
INDUSTRIAL
Service Charge $15.00 month
Energy Charge $ .063 per kWh
Demand Charge $
8.89 per kW
Plus
applicable Energy Acquisition Adjustment – see below.
Energy
Acquisition Adjustment connected with all above electric rates: The applicable
electric rate shall be adjusted monthly for the difference between $.01200, the
energy charge in the Wholesale Electric Agreement dated
ELECTRIC DEMAND
Demand is defined
as the maximum average load during any fifteen (15) consecutive minutes during
the month, adjusted for power factor as follows:
When a customer’s
average monthly power factor is less than 85% lagging, the maximum 15-minute
demand measured during the month will be adjusted by multiplying the measured
demand by 85% and dividing by the average monthly power factor in percent. Average monthly power factor is the monthly
kWh usage divided by the square root of the sum of the squares of the kWh usage
and the lagging reactive KVAH supplied during the month. Demand meters to determine the 15-minute
interval maximum average load will be installed at the option of the
department.
WATER
RESIDENTIAL SERVICE
Service Charge $12.50 month
All water used $ 1.98 per 100 cu. ft.
COMMERCIAL SERVICE
Service Charge $17.50 month
All water used $ 1.98 per 100 cu. ft.
WATER FLAT
Service Charge $12.50 month
For water used $19.80 month
NATURAL
COMMERCIAL
Service
Charge $6.00 month
For gas used $ .79 per 100 cf.
Plus applicable
purchased gas adjustment – see below.
TRANSPORTATION
Service Charge $25.00 month
Energy
Charge $ .01 per 100 cf.
Demand Charge $
.28 per 100 cf. / Day (1)
(1) Rates per 100 cf. of daily
capacity reservation. Reservations are
nominated once each year.
Purchased Natural Gas Adjustment: The gas
rate shall be adjusted monthly by $1.08 per 100 cf. for each $1.00 per 100 cf.
difference, or portion thereof, between the base rate of $0.580 per 100 cf. and
the actual average cost of gas purchased
during the previous month. The average
cost of purchased gas shall be equal to the total cost of gas supply and
transportation cost, including capacity, demand, and reservation charges,
divided by the volume of gas purchased.
The cost of gas used in this calculation shall not include gas purchased
for the generation of steam heat or electricity.
STEAM
RESIDENTIAL STEAM
Service
Charge $39.00 mo.
(Includes $25.00 Steam Commodity Charge per meter)
For steam used $ 1.07 per unit
Usage Rates (1 unit =
100 lb. of steam used)
Plus applicable steam
heat fuel adjustment
COMMERCIAL STEAM
Service Charge $43.00 mo.
(Includes $25.00 Steam Commodity
Charge per meter)
For steam used $ 1.07 per unit
Usage Rates (1 unit = 100 lb. of
steam used)
Plus applicable steam heat fuel
adjustment
Steam Heat Fuel
Adjustment: The steam heat rate shall be adjusted
monthly by $0.004 per 100 pounds of steam for each $0.010 per million Btu (MMBtu) difference, or portion thereof, between the base
rate of $1.979 per MMBtu and the actual cost per MMBtu of fuel during the previous month. Fuel costs per MMBtu
shall equal the cost of coal, gas, and fuel handling divided by MMBtu of fuel input to the boilers.
Usage
Adjustment: The Commission reserves the right to adjust
steam readings up or down, using historical data and degree days to establish a consumption per degree day. This method is necessary because of the
inherent unreliability of drum-type condensate meters. The Utility shall, upon request, give a more
specific breakdown on the application and method outlined here.
The following
rates for services are set by the City Council of the City of Virginia and are
listed here as a service for customers.
Please contact the Virginia City Clerk’s office regarding the following
services.
SEWAGE CONDENSATE
Amount charged is based on total
steam units of consumption at $ .047 per unit of steam used
SEWER
Per unit of water used $ 2.95 per unit
NOTE: The amount charged for sewer service during
the months of May, June, July, August, and September of each year is based on
the lesser of the actual water used or the average amount of water used in the
months of January, February, and March of that year.
GARBAGE
Residential City $ 7.80 mo.
County $ 4.83 mo.
Commercial City and County garbage charges are
determined by the City of Virginia Department of Public Works on a per customer
basis. Contact the City Operations
Director located in the
Rev.