RESIDENTIAL CONSERVATION

IMPROVEMENT PROGRAM (CIP)

Now Available:  Rebates for Residential Customers who implement energy savings programs and reduce utility costs.

Provided by:  Energy Management Solutions, Inc.

Click HERE for more information on the Residential CIP

 

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The 2010 Consumer Confidence Water Report is available here

 

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Customer Notice

Fuel Assistance Information

If you receive Fuel Assistance, there are some things you need to keep in mind when receiving your utility bill each month from the Virginia Utility:

• Fuel Assistance can only be used to pay your heat and/or a portion of your electric bills.

• Fuel Assistance does not pay for water, sewer, garbage, taxes, notice, or penalty charges.

• You are responsible for paying all charges on your utility bill by the due date each month that are not covered by Fuel Assistance. 

Fuel Assistance comes to the Virginia Utility in monthly payments.  You are notified of this when you are awarded Fuel Assistance.  If the Fuel Assistance payment received at the Virginia Utility does not cover your heat and/or your electric bills in full, you are responsible for paying the remainder by the due date on your monthly billing. 

 

Remember, your fuel assistance payments may reach us by a date other than the date you show on your Award Letter from the Fuel Assistance Program.  To avoid late penalties, be sure to verify when your Fuel Assistance payment has been received at our office.

 If you can’t pay your bills in full each month, talk to someone in the Utility office.

 

You can be disconnected during the Cold Weather Season (October 15 through April 15 of the year) even if you receive Fuel Assistance. You can set up Payment Arrangements to pay along with any Fuel Assistance you receive. It is your responsibility to contact the Virginia Utility to set up Payment Arrangements.

 

If you have any questions please call Sue at 748-2113

 

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COMMERCIAL CONSERVATION

IMPROVEMENT PROGRAM (CIP)

Now Available:  Financial Assistance for Commercial, Industrial, Multi-Family Housing, and Community Organizations to implement energy savings programs and reduce utility costs.

Provided by:  Energy Management Solutions, Inc.

Click HERE for more information on the Commercial CIP

 

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Sign up now to view and pay your bills online!

• You will receive an email when your bill is ready to view

• You can pay online anytime (24/7)

• Make a one-time payment, schedule a payment or set up recurring payments for the amount of your monthly bill

• Set up a customer profile so that future payments are fast and easy

• Avoid late payments; your payment posts the day you make the payment

Click on the links below to start the process or to make a payment.

NEW Online Bill Pay Users                     Returning Users

 

If you have any questions, please call PSN, our payment processor, at 877-885-7968. You can also email questions to: CustomerService@PaymentServiceNetwork.com

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Customer Reminder Regarding Dogs

 The Department of Public Utilities strives to keep its employees safe while they perform their daily tasks.  Customers are reminded that dogs and other pets may sometimes react in an unfriendly manner to a Meter Reader or a member of our Service Crew when they come onto your property. 

Please take the necessary precautions to ensure that your pet is not placed in a situation where it may feel threatened by a Meter Reader or Serviceman when they have to enter your property in order to read or service meters. 

 If you have recently added a dog to your family, you may call our Customer Service Desk at 748-7545 so that the presence of your new dog can be noted on your account and our employees will know to proceed with caution when reading or servicing your meters. 

 The Virginia Department of Public Utilities thanks you for your cooperation in ensuring that our employees and your pet(s) are not placed in an uncomfortable situation.

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Meter Sealing Policy Reminder

 Customers are reminded that meters are sealed by Utility personnel and cannot be tampered with for any reason.  If you need to have your meter seal removed, please call our office at 218-748-7545 and we will send an employee to remove your seal. 

 A seal is any wire, lock, cable, padlock, or other device used to secure, prevent the opening of, or access to a metering device, steam condensate system, water system,  gas system, or electrical system to ensure proper metering.

 A seal that is found to be damaged, cut, or broken in any manner as to make the seal ineffective may result in a fine.  Questions regarding the Department’s Meter Sealing Policy can be obtained by calling our Business Office at 218-748-7540. 

Taking Utilities Without Paying is a Crime!

 The Department of Public Utilities reminds customers that taking utilities without paying for them, or with no intention of paying for them, is a crime. 

 The Virginia Utility put a program into place several years ago to ensure that revenue from all commodities supplied to customers is received and lost revenue is kept at a minimum.

 Remember, if a customer uses utilities and does not pay for them, those customers who do pay have to shoulder the expense.  If you suspect someone may be using electricity, steam, water, or natural gas provided by the Virginia Utility without paying for its use, call the Utility’s Business Office at 218-748-7540 immediately.  Stopped utility theft will have a direct impact on your home or business - it will keep your costs for utilities down!

 Questions regarding the Department’s program to stop utility theft can be answered by stopping at our office or contacting the Director of Operations Distribution as soon as you suspect utility theft may be occurring.