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NEW UTILITY RATES IN EFFECT JANUARY
1, 2010
See the new
rate brochure and the
articles in the January 2010
Customer Newsletter
for more information
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Notice for Virginia Utility Customers
Allowing Access by Utility Employees
All
Virginia Utility employees carry a Department Identification Card
containing their picture. Should someone request access to your property,
home, or business for a utility-related issue, be safe, and ask to see
their identification card.
If you are still unsure, call our business office at 218-748-7540 to
verify that utility service has been scheduled for your address. The
Virginia Utility, in conjunction with the Virginia Police Department,
strives to keep our City and its residents safe.
The Virginia Police Department should be contacted if Virginia citizens
see anything suspicious. 911 should be called anytime there is an
emergency and/or you need an officer to respond. The non-emergency Police
phone number is 748-7510.
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NOTICE TO CITY OF VIRGINIA WATER CUSTOMERS
The Virginia Department of Public Utilities will begin flushing fire
hydrants on or about October 4, 2009.
This work will continue for approximately 4 – 6 weeks. Water customers
may experience periods of cloudy or discolored water when hydrants are
flushed in their area. We apologize for any inconvenience this may cause
our customers as we prepare for the coming winter.
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Customer Reminder Regarding Dogs
The Department of Public Utilities
strives to keep its employees safe while they perform their daily tasks.
Customers are reminded that dogs and other pets may sometimes react in an
unfriendly manner to a Meter Reader or a member of our Service Crew when
they come onto your property.
Please
take the necessary precautions to ensure that your pet is not placed in a
situation where it may feel threatened by a Meter Reader or Serviceman
when they have to enter your property in order to read or service meters.
If you
have recently added a dog to your family, you may call our Customer
Service Desk at 748-7545 so that the presence of your new dog can be noted
on your account and our employees will know to proceed with caution when
reading or servicing your meters.
The
Virginia Department of Public Utilities thanks you for your cooperation in
ensuring that our employees and your pet(s) are not placed in an
uncomfortable situation.
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Third Party Notification Available for
Virginia Utility Customers
The Virginia Utility offers a service to customers and property owners
that may assist in being sure utility bills are paid. A “Third Party” can
be notified if your bills are running late - it may help you!
If you have been served a notice of proposed disconnection by the
Virginia Utility, you may want to alert a third party (friend, relative,
church group, or community agency) that a disconnection notice has been
issued to you. The third party will not be responsible for paying your
bill but does have the right to contact the Utility and provide
information or work out a payment agreement for you. Any payment agreement
must be signed by the customer, but the terms of the agreement can be set
up for you by your designated third party.
If you want a third party to be notified of the potential disconnect,
please pick up a third party form from our business office - both you and
your third party must sign the form before returning it to our office. A
copy of the third party notification form is also available at the
Utility’s website -
www.vpuc.com.
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Information
on Two-Cycle Billing Change Taking Effect in July 2009
*********************
**********************
Sign
up NOW for the Equal Payment Plan
The
deadline is April 24, 2009 to participate for June 2009 - May 2010
CLICK
HERE for Equal Payment Plan Form!
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9/29/08:
MINNESOTA POWER TO RAISE RATES TO MUNICIPAL UTILITIES AGAIN
How
does this affect VPU customers? Read this
article.
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2008
Rate Comparison with Other Local Utilities
Click
HERE
New
Ulm, MN is included because they also have a steam system
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PLEASE
NOTE:
The
Gas Department will not be accepting applications for new gas
service installations for this year after October 15, 2008.
Applications
received after October 15, 2008 will be done after May 15, 2009.
Effective
November 1, 2008
, VPU will no longer be accepting payments at Northern State Bank, Wells
Fargo Bank, US Bank or Super One North. There is a convenient drop
box located at the Utility office at 618 2nd Street South.
Calendar of Events
Meeting
Notices
Virginia
Public Utilities Commission
Regular
scheduled meetings are held at 4:30 p.m. on the second and fourth Monday of each month.
***NOTE:
Effective with May 2008, meetings will be held once a month on the fourth
Monday.***
See
"Communications" for minutes of past meetings.
Policy
Changes
Effective
January 1, 2008, additional documentation will be required when
applying for Utility service. A
valid driver’s license or photo ID must now be presented at the time of
application. Additionally,
documentation showing proof of ownership will be required in order for a
customer deposit waiver to be considered.
Please contact our Business Office at
748-7540
with questions or for a copy of the revised policy.
Check
This Out!
Click
above to link to a handy publication from Seattle's City Light department
An
Online Energy Audit from the US
Department of Energy
More
information on making your home energy-efficient and saving money
Check
out information on our BIOMASS PROJECT
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